Monday, May 12, 2014

Improved communication through ending statements with questions to others

Sometimes in conversation with clients, I notice that the bridges to great communication are not being built by them because they often end statements by just ending them, as if they have run out of information to convey.  If the conversation was a quick one that doesn't need to go further, that's one thing...but what if it's not?  What if there is more to say, or if the other person has not been allowed to speak their mind? At that point, it's up to me to figure a way to continue the conversation.  What would be helpful is for clients to develop the sense of ending their statement with a related question to me, such as "What do you think about (conversation topic)?" or "Has something similar ever happened to you, and how did you handle it?" or something along those lines.  Placing all the responsibility for continuing the conversation on the other person is tough for them, it's got to something that's shared in order for everyone to feel like they are "equally vested" in the communication.

Developing the ability to come up with these sentence bridges is key, and in a related way, knowing how to end a conversation with the implied mutual understanding that "if there is more, we can talk again" is also worthwhile.  After everyone has been able to give their viewpoint, being able to say "Okay for now, let's continue this later" is a nice way to sort of cap that part of the conversation, but allow for the chance of deeper talk later.  Just ending by finishing what YOU have to say and standing there quietly might be misinterpreted by the conversation partner, and in any case puts a new responsibility on them to bridge the gap or else just be done with the talk, perhaps before they are really ready to do so.

Asking for other people's input is normally welcome, and having some "soft" ways of ending the conversation on your part that allows other input right then or in the future gives the people also in the dynamic the chance to have some appropriate closure to the communication.  Envision it as not slamming a door, but rather putting your hand on the doorknob, which non-verbally clues someone else that perhaps the conversation is winding down...but the gentle had allows a few more moments of conversation and will enable them to come back later via speaking or email or text to revisit the conversation and continue things.  Listen to how others do it, or ask people for their ideas on how to perform this skill, and you'll have better conversations and more satisfied co-workers and friends as you develop a tough skill that really elevates you verbally and inter-personally!

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